FAQ

Frequently asked questions

24 articles in this collection
Written by Sylwia Biszczuk

Doctor's Library

How to onboard?

Written by Sylwia Biszczuk
Updated over a week ago

How do I share my enquiry link with patients?

Written by Sylwia Biszczuk
Updated over a week ago

How do I find out about a new enquiry?

Written by Sylwia Biszczuk
Updated over a week ago

How do I accept, cancel or assign an enquiry?

Written by Sylwia Biszczuk
Updated over a week ago

How do I share the enquiry with another doctor?

Written by Sylwia Biszczuk
Updated over a week ago

How do I invite a participant to the consultation?

Written by Sylwia Biszczuk
Updated over a week ago

What do I press to start a video consultation?

Written by Sylwia Biszczuk
Updated over a week ago

How do I create a second opinion report?

Written by Sylwia Biszczuk
Updated over a week ago

Patient's Library

How do I register as a patient?

Written by Sylwia Biszczuk
Updated over a week ago

How do I reset my password?

Written by Sylwia Biszczuk
Updated over a week ago

How do I upload my medical records?

Written by Sylwia Biszczuk
Updated over a week ago

What type of files can I upload?

Written by Sylwia Biszczuk
Updated over a week ago

Are my medical records securely stored?

Written by Sylwia Biszczuk
Updated over a week ago

How can I send a consultation enquiry to a doctor?

Written by Sylwia Biszczuk
Updated over a week ago

How do I know if the doctor accepted my enquiry?

Written by Sylwia Biszczuk
Updated over a week ago

What do I press to start the video consultation?

Written by Sylwia Biszczuk
Updated over a week ago

My consultation screen stopped working during the video consultation. How can I retrieve my session?

Written by Sylwia Biszczuk
Updated over a week ago

I am running late for my consultation. How do I let my doctor know?

Written by Sylwia Biszczuk
Updated over a week ago

How can I cancel the consultation?

Written by Sylwia Biszczuk
Updated over a week ago

Will I still be charged, if I cancel my consultation?

Written by Sylwia Biszczuk
Updated over a week ago

How can I schedule a follow-up consultation with my doctor?

Written by Sylwia Biszczuk
Updated over a week ago

I can't find the answer to my question. Who should I ask?

Written by Sylwia Biszczuk
Updated over a week ago

Equipment

What are the equipment requirements to run a video consultation?

Written by Sylwia Biszczuk
Updated over a week ago

How can I test my equipment?

Written by Sylwia Biszczuk
Updated over a week ago