Frequently asked questions
How to onboard?
How do I share my enquiry link with patients?
How do I find out about a new enquiry?
How do I accept, cancel or assign an enquiry?
How do I share the enquiry with another doctor?
How do I invite a participant to the consultation?
What do I press to start a video consultation?
How do I create a second opinion report?
How do I register as a patient?
How do I reset my password?
How do I upload my medical records?
What type of files can I upload?
Are my medical records securely stored?
How can I send a consultation enquiry to a doctor?
How do I know if the doctor accepted my enquiry?
What do I press to start the video consultation?
My consultation screen stopped working during the video consultation. How can I retrieve my session?
I am running late for my consultation. How do I let my doctor know?
How can I cancel the consultation?
Will I still be charged, if I cancel my consultation?
How can I schedule a follow-up consultation with my doctor?
I can't find the answer to my question. Who should I ask?