1. To check that your microphone and camera are configured correctly, visit the Appointment Details section and click:

2. If your camera is working correctly, you will see the image from it on your screen.  If the green bar moves when you speak, your microphone is working correctly.

3. Please check that your web browser and Trustedoctor are able to access your camera and microphone. Click the camera icon which can be found in the upper right-hand corner of the web browser.

Camera Troubleshooting

If your camera is not working, please follow these instructions.

Please close and reopen your web browser. This can be done by selecting your web browser icon and selecting Quit button from the menu.
If this does not help, please restart your computer and log in to Trustedoctor.com again.

If restarting your Mac doesn't fix the problem, use Apple's http://support.apple.com/kb/HT2090.

Please note: The troubleshooting article in the link calls the camera an "iSight". However, after the article was published, Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD." Regardless of the name of the built-in camera, the same info and troubleshooting applies.

Please be sure to test more than one Apple app (Photo Booth, FaceTime, iMovie, QuickTime Player, etc.) in more than one user account. Do NOT use the "Guest" account for this test. If you do not have more than one user account for the testing, please create a new one. If you need a help how to create account, please refer to http://support.apple.com/en-us/HT201754.

If your camera won't work properly even with Apple apps, use OS X Recovery to completely reinstall your Mac OS from the Recovery System stored on your startup drive.

If none of the above suggestions resolve your problem, please contact Apple or an Apple-Authorized Service Provider to have your Mac professionally serviced. Please be sure to back up your Mac and log out from iTunes before tendering it for service.

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