1. To check that your microphone and camera are configured correctly, visit the Appointment Details section and click

2. If your camera is working correctly, you will see the image from it on your screen.  If the green bar moves when you speak, your microphone is working correctly.

Microphone Troubleshoot

If your microphone does not seem to be working (the green line didn’t appear or move when you tried the Trustedoctor microphone test) something might be wrong with your microphone settings.
(the actual visuals that you’ll see on your computer may differ slightly from the screenshots)

1. Click on the Windows symbol in the bottom-left of the screen (square number 1 in the image below), and then select Control Panel (square number 2 in the image below).

2. Select “Hardware and Sound”.

3. Under “Sound” click on “Manage Audio Devices”.

4. Click on the “Recording” tab.

5. Now you will see a list of recording devices. Try speaking into your microphone, and look for green bars rising while you talk (please see screenshot).

6. If you have seen green bars rising while you spoke that means your microphone is properly configured
7. If you didn’t see any green bars while you spoke into the mic, keep following the instructions.
8. See if you can recognise which one of the devices in the list is your microphone. Perform the next instructions for that one. If that doesn’t work or you’re not sure which device is your microphone, perform the instructions for all the devices one by one.
9. Click on the relevant device to highlight it, and then click on “Set Default”.

10. Double-click on the device and in the window that opens up click on the “Levels” tab.

11. Drag the slider all the way to the right, until the number ‘100’ is displayed beside it.

12. Click “OK”.
13. Now check again if you see green bars rising when you talk into the microphone: if you do, your mic is now properly configured


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