1. To check that your microphone and camera are configured correctly, visit the Appointment Details section and click

2. If your camera is working correctly, you will see the image from it on your screen. If the green bar moves when you speak, your microphone is working correctly.

Camera Troubleshooting

If your camera is not working, please follow these instructions.

To check that your camera is working properly, please click the Start button, type Camera in the Search box, and then select Camera.  
(In Windows 8.1, swipe in from the right edge of the screen, and tap Search before you start typing.)  

With so many brands of webcams and cameras available, there are many reasons why something might not work. Each brand is different, so it is a good idea to check the manufacturer's website for user guides and troubleshooting help.

For cameras that plug into your PC, the problem can often be fixed by disconnecting and reconnecting the camera.

Another common solution is to close the app that's having problems in a way that stops all the app's processes.

1. To completely close an app in Windows 10, just click its Close button.

2. To completely close an app in Windows 8.1, drag the app to the bottom of the screen and hold it there until the app flips over.

If your camera is still not working, there might be a problem with the camera’s drivers. You can install driver updates from your camera's manufacturer, or you can use your PC’s default drivers.

To install updates from the manufacturer

1. Open the Device Manager on your PC.

In Windows 10, enter Device Manager in the search box next to Start, and then select Device Manager in the results.

In Windows 8.1, swipe in from the right edge of the screen and then tap Search. (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.) Then enter Device Manager in the search box, select Settings, and select Device Manager in the results.

2. Expand Imaging devices.

3. Right-click the camera that's having problems, and select Update Driver Software.

4. Select Search automatically for updated driver software, and then follow the on-screen instructions. This might include restarting your PC.

To install your PC's default drivers

1. Open the Device Manager on your PC.

In Windows 10, enter Device Manager in the search box next to Start, and then select Device Manager in the results.

In Windows 8.1, swipe in from the right edge of the screen, and then tap Search. (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.) Then enter Device Manager in the search box, select Settings, and select Device Manager in the results.

2. Expand Imaging devices.

3. Right-click the camera that's having problems, and select Update Driver Software.

4. Select Browse my computer for driver software.

5. Select Let me pick from a list of device drivers on my computer.

6. Select USB Video Device, select Next, and then follow the on-screen instructions. This might include restarting your PC. 

If the suggestions here don't solve your problem, check out the Music, Photos, and Video community page or the Hardware and Drivers community page in the Windows forum for solutions that other people have found for specific problems. This can be particularly helpful when you're experiencing hardware problems or error messages. 

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